FAMCO Oman - Aftersales Support


Aftersales – Parts Overview


Facts & figures:

  • 1,200 parts line items
  • OMR 54,000 value of parts stock
  • 3 parts associates employed

Parts availability commitment:

  • 95% immediate availability for stocked items
  • Strive for 100% within 72 hours

Parts counter locations:

  • Muscat
  • Sohar

Country-wide parts delivery service
State-of-the-art integrated parts inventory management system
Manufacturer-backed reman / service exchange components
Service / maintenance and overhaul kits
Full range of lubricants


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Aftersales – Service Overview​



Facts & figures:

  • Number of Technicians : 4
  • Number of Service Vehicles : 4
  • Total Number of Workshop Bays : 2

Customer commitments:

  • 99% first-time-fix
  • 24 hour maximum wait for workshop booking
  • 95% of jobs completed by originally-promised time
  • 100% of jobs within final quoted price

All technicians trained to manufacturers' standards

24/7 customer helpline: +968 24593708

Fully-equipped mobile service fleet

On-site support capability

Dedicated PDI centre

  • PDI, accessory fitment & modifications
  • Storage compound
  • Customer handover facility

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Aftersales – Soft Products Overview



  • Flexible Service & Maintenance agreements
  • Proactive maintenance planning
  • Advanced telematics solutions
  • Competitive menu-price packages
  • Extended warranty products
  • Driver & Operator training
  • Equipment performance monitoring
  • Lubricant Sampling & Analysis service

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