Aftersales – Parts Overview


FACTS & FIGURES:
  • 15,000 parts line items
  • SAR 19,000,000 value of parts stock
  • 61 parts associates
PARTS AVAILABILITY COMMITMENT:
  • 95% immediate availability for stocked items
  • Strive for 100% within 72 hours

PARTS COUNTER LOCATIONS:

  • Jeddah
  • Riyadh
  • Dammam
  • Makkah
  • Abha

Country-wide parts delivery service

State-of-the-art integrated parts inventory management system

Manufacturer-backed remanufacturing/service exchange components

Service/maintenance and overhaul kits

Full range of lubricants

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Aftersales - Service Overview



FACTS & FIGURES

  • Number of Technicians: 70
  • Number of Service Vehicles: Approx. 41
  • Total Number of Workshop Bays: Approx. 50

Customer commitments:

  • 99% first-time-fix
  • 24 hour maximum wait for workshop booking
  • 95% of jobs completed by originally-promised time
  • 100% of jobs within final quoted price

All technicians trained to manufacturers' standards

24/7 customer helpline: 800 124 4414

Fully-equipped mobile service fleet

On-site support capability

Dedicated PDI centre

  • PDI, accessory fitment & modifications
  • Storage compound
  • Customer handover facility

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​Aftersales - Soft Products


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  • Flexible Service & Maintenance agreements
  • Proactive maintenance planning
  • Advanced telematics solutions
  • Competitive menu-price packages
  • Extended warranty products
  • Driver & Operator training
  • Equipment performance monitoring
  • Lubricant Sampling & Analysis servic

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