FAMCO UAE - Aftersales Services



Aftersales – Parts Overview


FACTS & FIGURES

  • 45,000 parts line items
  • 24,000,000 value of parts stock
  • 110 parts associates employed

PARTS AVAILABILITY COMMITMENT:

  • 95% immediate availability for stocked items
  • Strive for 100% within 72 hours

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Aftersales - Service Overview



FACTS & FIGURES:

Customer commitments:

  • Emergency breakdowns attended within 4 hours
  • 99% first-time-fix
  • 24 hour maximum wait for workshop booking
  • 95% of jobs completed by originally-promised time
  • 100% of jobs within final quoted price

All technicians trained to manufacturers' standards

24/7 customer helpline: 800 FAMCO (32626)

Fully-equipped mobile service fleet

On-site support capability

Dedicated PDI centre

  • PDI, accessory fitment & modifications
  • Storage compound
  • Customer handover facility

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​Aftersales - Soft Products



  • Flexible Service & Maintenance agreements
  • Proactive maintenance planning
  • Advanced telematics solutions
  • Competitive menu-price packages
  • Extended warranty products
  • Driver & Operator training
  • Equipment performance monitoring
  • Lubricant Sampling & Analysis service


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